Explore relationship between total quality management and CMMI in software development organisations: a study of Chandigarh and Mohali

Q3 Business, Management and Accounting International Journal of Project Organisation and Management Pub Date : 2019-06-24 DOI:10.1504/IJPOM.2019.10022097

K. Jaiswal, Minakshi Garg

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Abstract

This study analyse the linkage between total quality management (TQM) implementation and CMMI, both of which promotes continuous improvement, CMMI being, one of the most popular method of continuous improvement in Software industry. This is accomplished by analysing and comparing the extent of TQM implementation in CMMI and non-CMMI rated organisations. This descriptive study keeps the geographical scope limited to Chandigarh and Mohali area. A survey was conducted for selected software development companies through self-administered questionnaire. Using empirical data gathered from a sample of 61, obtained from convenient sampling method, findings were reported. The primary data was analysed using descriptive statistics and independent-samples t-test. It was found that CMMI and non-CMMI organisations have different level of TQM implementation with CMMI organisations having higher level implementation of TQM elements. This study will highlight to top management, the use of CMMI as one of the many ways to implement TQM in software industry.

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探讨软件开发组织中全面质量管理和CMMI之间的关系:对昌迪加尔和莫哈利的研究

本文分析了全面质量管理(TQM)的实施与CMMI之间的联系，两者都促进了持续改进，CMMI是软件行业中最流行的持续改进方法之一。这是通过分析和比较在CMMI和非CMMI评级组织中实施TQM的程度来完成的。这一描述性研究将地理范围限制在昌迪加尔和莫哈里地区。对选定的软件开发公司进行问卷调查。利用方便抽样法收集的61份样本的经验数据，报告了研究结果。对主要资料进行描述性统计和独立样本t检验。研究发现，CMMI组织和非CMMI组织的TQM实施水平不同，CMMI组织的TQM要素实施水平较高。本研究将向高层管理者强调，在软件行业中使用CMMI作为实施全面质量管理的众多方法之一。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Project Organisation and Management Business, Management and Accounting-Strategy and Management

CiteScore

1.30

自引率

0.00%

发文量

期刊介绍： The aim of IJPOM is to attract contributions, and especially case studies, from a wide spectrum of academics and practitioners. As managers and business schools are increasingly placing increasing emphasis on strategy implementation issues, a project management approach will undoubtedly become more compelling and thus more acceptable in a wide range of fields. Readership IJPOM''s readership will come from professionals and managers dealing with project management on a daily basis. It also includes academics and researchers from various fields (business administration, economics and social sciences) concerned with the topic as well as policy makers and project planners in the field of business, commerce and industry. Contents IJPOM publishes original, theoretical, conceptual and empirical papers on a wide range of issues about project management. It also includes best practice examples as well as technical reports on the latest project management tools. Topics covered include Pre-project activities Project proposals/initial analysis, conception/design, management models Post-deployment review/documentation Engineering, production, service, construction projects Public sector programmes/campaigns, public/private sector partnerships Consultancy projects, public relations campaigns Mergers/acquisitions, outsourcing, alliances Particular events, humanitarian aid programmes, disasters projects Virtual projects, web-based PM, open-ended projects Communication/collaboration, negotiation skills, risk assessment/management Current/emerging standards, facilities/equipment support, quality assurance/testing Goals/objectives setting, budgeting, time/cost estimating HRM challenges, staffing, organisation change projects Opportunity management, marketing/branding strategies, measurement/metrics Project coordination/scheduling/governance, knowledge management.