The effects of self-viewing in video chat during interpersonal work conversations

Abstract

With the growing use of video chat in daily life, it is critical to understand how visual communication channels affect interpersonal relationships. A potentially important feature that distinguishes video chats from face-to-face interactions is the communicators’ ability to see themselves during the interaction. Our purpose was to determine the effects of self-viewing on the process and outcome of a workplace confrontation. A dyadic experiment with two (self-viewing vs. no self-viewing) conditions was conducted using multi-instruments (self-report, physiological arousal, eye-tracking). Results showed that self-viewing reduced self-evaluation, which subsequently reduced solution satisfaction. Self-viewing also impaired one’s ability to assess their partner’s attitude and lowered partner evaluation. Although self-viewing decreased negative emotional expressions, the effect on conversation tone varied depending on the role an individual played. The overall negative impacts of self-viewing ability have significant implications for the appropriate implementation of a computer-mediated channel for enhancing one’s experience when having a difficult conversation.