The Use of Crisis Communication Strategies in Emergency Management

IF 0.7 4区 管理学 Q4 PUBLIC ADMINISTRATION Journal of Homeland Security and Emergency Management Pub Date : 2021-02-22 DOI:10.1515/JHSEM-2020-0039
B. Haupt
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引用次数: 12

Abstract

Abstract As emergency management evolved to encompass a focus on supporting safe growth and development for communities, the role and responsibilities of government became increasingly complex with aspects of emergency management becoming quintessential. Issues with communication uncovered the need to understand how managers collect, disseminate, and adapt critical information through understanding crisis type and local community needs. This paper examines the use of crisis communication strategies in emergency management practice and how these strategies have been impacted by Situational Crisis Communication Theory. This theory’s prescriptive approach connects leaders’ response to strategies emphasizing adaptation to local community needs and crisis type. Utilizing structural equation modeling and qualitative analysis, results from a nationwide survey of county, and county-equivalent, emergency managers in the United States is included. The survey focused on the relationship between crisis communication strategies, local community needs, crisis type, and perceived resilience. The paper concludes with a discussion of the significant indicators impacting use of crisis communication strategies by emergency managers along with critical importance of adaptation to local community needs and crisis type. In addition, the paper unveils practical recommendations for practitioners, policymakers, and researchers in the field of emergency management and its counterparts.
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危机沟通策略在应急管理中的运用
随着应急管理演变为支持社区安全增长和发展的重点,政府的角色和责任变得越来越复杂,应急管理的各个方面变得非常重要。沟通方面的问题揭示了了解管理者如何通过了解危机类型和当地社区需求来收集、传播和调整关键信息的必要性。本文探讨了危机沟通策略在应急管理实践中的应用,以及这些策略如何受到情景危机沟通理论的影响。该理论的规范性方法将领导者的反应与强调适应当地社区需求和危机类型的战略联系起来。利用结构方程模型和定性分析,从县和县等效的全国调查结果,应急管理人员在美国包括在内。本研究聚焦于危机沟通策略、当地社区需求、危机类型与感知复原力之间的关系。论文最后讨论了影响应急管理人员使用危机沟通战略的重要指标,以及适应当地社区需求和危机类型的关键重要性。此外,本文还为应急管理及其相关领域的从业人员、政策制定者和研究人员提出了实用建议。
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来源期刊
CiteScore
8.80
自引率
12.50%
发文量
11
期刊介绍: The Journal of Homeland Security and Emergency Management publishes original, innovative, and timely articles describing research or practice in the fields of homeland security and emergency management. JHSEM publishes not only peer-reviewed articles, but also news and communiqués from researchers and practitioners, and book/media reviews. Content comes from a broad array of authors representing many professions, including emergency management, engineering, political science and policy, decision science, and health and medicine, as well as from emergency management and homeland security practitioners.
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