{"title":"Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development","authors":"B. Clegg, Richard Orme, C. Owen, P. Albores","doi":"10.1016/j.jrtpm.2017.12.002","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":14684,"journal":{"name":"J. Rail Transp. Plan. Manag.","volume":"16 1","pages":"56-77"},"PeriodicalIF":0.0000,"publicationDate":"2018-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"9","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"J. Rail Transp. Plan. Manag.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1016/j.jrtpm.2017.12.002","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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