Leveraging Behavioral Patterns of Mobile Applications for Personalized Spoken Language Understanding

Abstract

Spoken language interfaces are appearing in various smart devices (e.g. smart-phones, smart-TV, in-car navigating systems) and serve as intelligent assistants (IAs). However, most of them do not consider individual users' behavioral profiles and contexts when modeling user intents. Such behavioral patterns are user-specific and provide useful cues to improve spoken language understanding (SLU). This paper focuses on leveraging the app behavior history to improve spoken dialog systems performance. We developed a matrix factorization approach that models speech and app usage patterns to predict user intents (e.g. launching a specific app). We collected multi-turn interactions in a WoZ scenario; users were asked to reproduce the multi-app tasks that they had performed earlier on their smart-phones. By modeling latent semantics behind lexical and behavioral patterns, the proposed multi-model system achieves about 52% of turn accuracy for intent prediction on ASR transcripts.