A Daily Field Investigation of Technology-Driven Spillovers from Work to Home

MIS Q. Pub Date : 2020-09-01 DOI:10.25300/MISQ/2020/14911/
Alexander Benlian
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引用次数: 44

Abstract

Although recent theoretical developments and empirical studies indicate that technology-related stress may have negative and positive consequences for employees across life domains, the majority of previous IS research on technostress has focused on its downsides at work and has neglected to study how and why technology-related stress may spill over from work to home. Furthermore, while much of our knowledge of technology-related stress and its effects derives from cross-sectional studies examining between-person differences, there is a need for longitudinal, daily investigations that take a within-person view. Integrating the challenge–hindrance stressor framework with affective events theory and work–home spillover literature, we propose a broader conceptualization of technology-related stressors, referred to as technology-driven (TD) stressors, which comprise technology-driven challenge (TCS) and hindrance (THS) stressors, and examine how and why daily TCS and THS experienced at work affect the relationship between employees and their partners at home. In an experience sampling study of 115 employees who responded to daily surveys both at work and at home over a two-week period, we found that while THS are negatively related to partnership satisfaction via negative affect, TCS are positively related to partnership satisfaction via positive affect. We also investigated the moderating effect of work–home role integration (WHI) and perceived organizational support in work–home boundary management (POS) on the strength of the within-individual spillover processes. Our results show that WHI acts as a double-edged sword for letting TCS- and THS-triggered positive and negative affect spill over to partnership satisfaction, whereas POS serves as a facilitator of positive affect and as a buffer against negative affect. Broadly, our study shows that understanding daily TD work stressors is important because their negative and positive downstream effects often do not stop at employees’ workplace boundaries but actually penetrate and shape their everyday lives at home.
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从工作到家庭的技术驱动溢出效应的日常实地调查
尽管最近的理论发展和实证研究表明,与技术相关的压力可能会对员工的生活领域产生消极和积极的影响,但之前大多数关于技术压力的IS研究都集中在工作中的负面影响上,而忽略了研究与技术相关的压力如何以及为什么会从工作溢出到家庭。此外,虽然我们对与技术相关的压力及其影响的大部分知识来自于对人与人之间差异的横断面研究,但我们需要进行纵向的、日常的调查,从个人的角度进行调查。将挑战-阻碍压力源框架与情感事件理论和工作-家庭溢出文献相结合,我们提出了一个更广泛的技术相关压力源概念,即技术驱动(TD)压力源,包括技术驱动的挑战(TCS)和阻碍(THS)压力源,并研究了日常工作中的TCS和THS如何以及为什么影响员工与家庭伴侣之间的关系。在对115名员工进行为期两周的日常工作和家庭调查的经验抽样研究中,我们发现THS通过负面影响与伙伴满意度负相关,而TCS通过积极影响与伙伴满意度正相关。本研究还探讨了工作家庭角色整合(WHI)和工作家庭边界管理(POS)中组织支持感知对个体内部溢出过程强度的调节作用。研究结果表明,WHI是一把双刃剑,可以让TCS和hs触发的积极和消极影响溢出到伙伴满意度,而POS则是积极影响的推动者和消极影响的缓冲。总的来说,我们的研究表明,了解日常TD工作压力源是很重要的,因为它们的消极和积极的下游影响通常不会停留在员工的工作场所边界,而是实际上渗透并塑造了他们在家里的日常生活。
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