Lifestyle Practices, Dietary Pattern, and Nutritional Status of Call Center Agents

Abstract

A call center is a central customer service operation where agents handle telephone calls on behalf of a client. The purpose of the study is to explore the mutual interaction of lifestyle practices and dietary pattern of call center agents during graveyards shifts. The Health Belief Model and Theory of Planned Behavior were utilized to investigate the relative interplay of individual approach and lifestyle patterns. Descriptive – correlational research design was applied to describe the correlation of the independent variables and dependent variables. A survey questionnaire was used in collecting data. Frequency, percentage, and mean standard deviation were the method used in the analysis of data.  Finding shows that with regards to Physical Activity, Smoking, Alcoholic, Caffeine Drinking/Beverage, there was no significant result; therefore, hypothesis is accepted. There were significant results to food frequency which means that the hypothesis is not accepted. It does show that call center agents have a good food frequency and they make sure that they will be able to eat three times a day which shows they have good eating patterns and practices. With regards to BMI, call center agents had normal nutritional status. Keywords : lifestyle, graveyard shifts, food frequency, nutritional status, Call Center Agent.