The Influence of Work Conflict, Workload on the Productivity of New Refrez SPA Therapists Mediated by Job Satisfaction

Abstract

The Spa industry has experienced significant growth in recent years. More and more people are realizing the importance of health care.  Given that the target of the spa market is the middle to upper class, price is not a very important consideration but what is more sought after is the quality and comfort of the services provided. Therefore, the human resource factor (HR) in the spa company must be considered in order to create satisfaction in the minds of consumers. The purpose of this study was to analyze the effect of work conflict, workload on the work productivity of New Refrez Spa therapists mediated by job satisfaction.  Data collection was carried out using a questionnaire. The number of samples used was 35 people using the saturated sampling method. The data analysis technique uses SEM-PLS. The results showed that work conflict, workload had a negative and significant effect on the work productivity of New Refrez Spa Therapists. Job satisfaction has a positive and significant effect on work productivity. Job satisfaction can partially mediate the effect of work conflict and workload on work productivity. The implication of the research is to increase productivity, through minimizing work conflicts, determining measurable workloads so as to achieve optimal job satisfaction and work productivity.