Nisha Files a Complaint

Abstract

The case discusses a pressing problem that a Human Resource (HR) Lead was confronted with. A female colleague in the organization had filed a complaint of sexual harassment against a senior male colleague. The HR Lead had never dealt with such a case before and was worried about how to go about the enquiry process and resolve the matter based on the laws applicable in India. This complaint was received at such a stage in the organizational lifecycle when the organization—Kapoor Housing Finance Limited (KHFL) had acquired another organization—Munich Home Finance Limited (MHFL) which was the Indian subsidiary of a multinational bank. While in the short run, the complaint of sexual harassment was seemingly important, however, in the long run, this complaint could be a sign of deeper issues that might have emerged due to the recent organizational change process of Merger and Acquisition (M&A) that the organization and its employees were witnessing. The employees of both the firms could be under stress because of changing expectations and uncertainties arising from restructuring, reshuffling and fear of relocation and layoffs, etc. How should the managers deal with changing dynamics arising out of the organizational change? The case attempts at finding solutions to the problems to increase the level of co-operation, trust and collaboration among the employees.