Assessing University Excellence Management Practices by using the European Excellence Model according to Students’ and Employees’ Perspectives in Jadara University

Abstract

The study aims to seek knowledge about excellence management (EM) practices in Jadara University according to employees and students perspectives by using the European Excellence model. This model is built around nine core dimensions (leadership, people, strategy and policies, resources and relations, processes, people results, customer results, society results, and overall results). The researchers have developed the required questionnaire that consisted of (50) questions, and randomly distributed the questionnaires to a sample size of (375) elements.

The results showed that the level of EM practices was moderate (3.14) on a 5-Likert scale. Relevant recommendations were suggested to enhance EM practices in Jadara University. Most of which, to pay more attention to EM practices from top management, EM self-assessment should be carried out more frequently, while considering staff training as per the European model of excellence management.