Efficiency assessment of Indian electronics retail stores using DEA

Anshu Gupta, Nomita Pachar, P. Jha, J. Darbari
{"title":"Efficiency assessment of Indian electronics retail stores using DEA","authors":"Anshu Gupta, Nomita Pachar, P. Jha, J. Darbari","doi":"10.1504/ijbpscm.2019.10027445","DOIUrl":null,"url":null,"abstract":"Retail plays an important role in creating a link between upstream stages of a supply chain and the end customers. Supply chains can create higher customer value and competitive advantage if retailers are capable of extending their capabilities and performance. It is imperative for retail businesses to monitor their performance based on appropriate performance measures and devise strategies for continuous improvements. This study presents the methodology for selection of performance assessment measures integrating fuzzy Delphi and data envelopment analysis (DEA) selective measure methods; and then compute the relative efficiency of multiple stores of an Indian Electronics retail chain following the DEA method. The overall performance of a retail chain rest on the individual store's performance and hence it is all the more important for the inefficient stores to benchmark the performance of the efficient stores. Subsequent to efficiency measurement, super efficiency scores are computed to rank the efficient stores and input/output slack are determined for inefficient stores to help practitioners in planning strategies for benchmarking and performance enhancement.","PeriodicalId":37630,"journal":{"name":"International Journal of Business Performance and Supply Chain Modelling","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Business Performance and Supply Chain Modelling","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/ijbpscm.2019.10027445","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 7

Abstract

Retail plays an important role in creating a link between upstream stages of a supply chain and the end customers. Supply chains can create higher customer value and competitive advantage if retailers are capable of extending their capabilities and performance. It is imperative for retail businesses to monitor their performance based on appropriate performance measures and devise strategies for continuous improvements. This study presents the methodology for selection of performance assessment measures integrating fuzzy Delphi and data envelopment analysis (DEA) selective measure methods; and then compute the relative efficiency of multiple stores of an Indian Electronics retail chain following the DEA method. The overall performance of a retail chain rest on the individual store's performance and hence it is all the more important for the inefficient stores to benchmark the performance of the efficient stores. Subsequent to efficiency measurement, super efficiency scores are computed to rank the efficient stores and input/output slack are determined for inefficient stores to help practitioners in planning strategies for benchmarking and performance enhancement.
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
基于DEA的印度电子零售商店效率评估
零售在建立供应链上游阶段和最终客户之间的联系方面发挥着重要作用。如果零售商能够扩展其能力和绩效,供应链可以创造更高的客户价值和竞争优势。零售企业必须根据适当的绩效指标来监控其绩效,并制定持续改进的策略。本文提出了结合模糊德尔菲法和数据包络分析(DEA)选择性测度法的绩效评价指标选择方法;然后根据DEA方法计算印度电子零售连锁店的多家门店的相对效率。零售连锁店的整体表现取决于单个商店的表现,因此对效率低下的商店来说,以效率高的商店为基准的表现就更加重要了。在效率测量之后,计算超效率分数对高效门店进行排名,并确定低效门店的输入/输出松弛量,以帮助从业者制定基准测试和绩效提升策略。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
International Journal of Business Performance and Supply Chain Modelling
International Journal of Business Performance and Supply Chain Modelling Business, Management and Accounting-Business and International Management
CiteScore
2.00
自引率
0.00%
发文量
22
期刊介绍: IJBPSCM covers original, high-quality and cutting-edge research on all aspects of supply chain modelling, aiming at bridging the gap between theory and practice with applications analysing the real situation to improve business performance. Topics covered include Business performance modelling, strategy Vendor/supplier selection, supplier development, purchasing management Supply chain management (SCM), green supply chain modelling Reverse logistics, closed loop/knowledge-based supply chains, 3PL/4PL Sustainable/quality based/agile/leagile/intelligent SCM Supply chain performance/optimisation/risk/decision making/support systems AI, information sharing in SCM, systems approach to SCM Coordinated/global/flexible SCM, risk mitigation strategies Stochastic supply chain games IT-enabled SCM, fuzzy modelling, data mining Supply chain network management, modelling/simulation, implementation Training/education, information security, RFID Supply chain analysis, transportation decisions, vehicle routing, bullwhip effect Logistics in disaster management Cross-country comparison.
期刊最新文献
Multi-echelon supply chain inventory model for perishable items with fuzzy deterioration rate and imperfect production with two-warehouse under inflationary environment Price transmission and integration between the Italian and Spanish seafood markets. Inventory Policies with Impact of Advertisement efforts and Static Rebate Versus Dynamic Rebate Investigating the multi-objective optimisation problem of supplier selection using the new COTOP hybrid method The excellence heart 2.0: A holistic model for sustained and innovative business excellence tested in an HVAC company
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1