{"title":"Efficiency assessment of Indian electronics retail stores using DEA","authors":"Anshu Gupta, Nomita Pachar, P. Jha, J. Darbari","doi":"10.1504/ijbpscm.2019.10027445","DOIUrl":null,"url":null,"abstract":"Retail plays an important role in creating a link between upstream stages of a supply chain and the end customers. Supply chains can create higher customer value and competitive advantage if retailers are capable of extending their capabilities and performance. It is imperative for retail businesses to monitor their performance based on appropriate performance measures and devise strategies for continuous improvements. This study presents the methodology for selection of performance assessment measures integrating fuzzy Delphi and data envelopment analysis (DEA) selective measure methods; and then compute the relative efficiency of multiple stores of an Indian Electronics retail chain following the DEA method. The overall performance of a retail chain rest on the individual store's performance and hence it is all the more important for the inefficient stores to benchmark the performance of the efficient stores. Subsequent to efficiency measurement, super efficiency scores are computed to rank the efficient stores and input/output slack are determined for inefficient stores to help practitioners in planning strategies for benchmarking and performance enhancement.","PeriodicalId":37630,"journal":{"name":"International Journal of Business Performance and Supply Chain Modelling","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Business Performance and Supply Chain Modelling","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/ijbpscm.2019.10027445","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 7
Abstract
Retail plays an important role in creating a link between upstream stages of a supply chain and the end customers. Supply chains can create higher customer value and competitive advantage if retailers are capable of extending their capabilities and performance. It is imperative for retail businesses to monitor their performance based on appropriate performance measures and devise strategies for continuous improvements. This study presents the methodology for selection of performance assessment measures integrating fuzzy Delphi and data envelopment analysis (DEA) selective measure methods; and then compute the relative efficiency of multiple stores of an Indian Electronics retail chain following the DEA method. The overall performance of a retail chain rest on the individual store's performance and hence it is all the more important for the inefficient stores to benchmark the performance of the efficient stores. Subsequent to efficiency measurement, super efficiency scores are computed to rank the efficient stores and input/output slack are determined for inefficient stores to help practitioners in planning strategies for benchmarking and performance enhancement.
期刊介绍:
IJBPSCM covers original, high-quality and cutting-edge research on all aspects of supply chain modelling, aiming at bridging the gap between theory and practice with applications analysing the real situation to improve business performance. Topics covered include Business performance modelling, strategy Vendor/supplier selection, supplier development, purchasing management Supply chain management (SCM), green supply chain modelling Reverse logistics, closed loop/knowledge-based supply chains, 3PL/4PL Sustainable/quality based/agile/leagile/intelligent SCM Supply chain performance/optimisation/risk/decision making/support systems AI, information sharing in SCM, systems approach to SCM Coordinated/global/flexible SCM, risk mitigation strategies Stochastic supply chain games IT-enabled SCM, fuzzy modelling, data mining Supply chain network management, modelling/simulation, implementation Training/education, information security, RFID Supply chain analysis, transportation decisions, vehicle routing, bullwhip effect Logistics in disaster management Cross-country comparison.