Efficiency assessment of Indian electronics retail stores using DEA

Anshu Gupta, Nomita Pachar, P. Jha, J. Darbari
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引用次数: 7

Abstract

Retail plays an important role in creating a link between upstream stages of a supply chain and the end customers. Supply chains can create higher customer value and competitive advantage if retailers are capable of extending their capabilities and performance. It is imperative for retail businesses to monitor their performance based on appropriate performance measures and devise strategies for continuous improvements. This study presents the methodology for selection of performance assessment measures integrating fuzzy Delphi and data envelopment analysis (DEA) selective measure methods; and then compute the relative efficiency of multiple stores of an Indian Electronics retail chain following the DEA method. The overall performance of a retail chain rest on the individual store's performance and hence it is all the more important for the inefficient stores to benchmark the performance of the efficient stores. Subsequent to efficiency measurement, super efficiency scores are computed to rank the efficient stores and input/output slack are determined for inefficient stores to help practitioners in planning strategies for benchmarking and performance enhancement.
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基于DEA的印度电子零售商店效率评估
零售在建立供应链上游阶段和最终客户之间的联系方面发挥着重要作用。如果零售商能够扩展其能力和绩效,供应链可以创造更高的客户价值和竞争优势。零售企业必须根据适当的绩效指标来监控其绩效,并制定持续改进的策略。本文提出了结合模糊德尔菲法和数据包络分析(DEA)选择性测度法的绩效评价指标选择方法;然后根据DEA方法计算印度电子零售连锁店的多家门店的相对效率。零售连锁店的整体表现取决于单个商店的表现,因此对效率低下的商店来说,以效率高的商店为基准的表现就更加重要了。在效率测量之后,计算超效率分数对高效门店进行排名,并确定低效门店的输入/输出松弛量,以帮助从业者制定基准测试和绩效提升策略。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
International Journal of Business Performance and Supply Chain Modelling
International Journal of Business Performance and Supply Chain Modelling Business, Management and Accounting-Business and International Management
CiteScore
2.00
自引率
0.00%
发文量
22
期刊介绍: IJBPSCM covers original, high-quality and cutting-edge research on all aspects of supply chain modelling, aiming at bridging the gap between theory and practice with applications analysing the real situation to improve business performance. Topics covered include Business performance modelling, strategy Vendor/supplier selection, supplier development, purchasing management Supply chain management (SCM), green supply chain modelling Reverse logistics, closed loop/knowledge-based supply chains, 3PL/4PL Sustainable/quality based/agile/leagile/intelligent SCM Supply chain performance/optimisation/risk/decision making/support systems AI, information sharing in SCM, systems approach to SCM Coordinated/global/flexible SCM, risk mitigation strategies Stochastic supply chain games IT-enabled SCM, fuzzy modelling, data mining Supply chain network management, modelling/simulation, implementation Training/education, information security, RFID Supply chain analysis, transportation decisions, vehicle routing, bullwhip effect Logistics in disaster management Cross-country comparison.
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