Coping with the unexpected: A job demands/resources study exploring Italian teachers’ remote working experience during the COVID‐19 lockdown

Abstract

The COVID-19 pandemic caused school systems to adapt very quickly to a variety of demands for change, and teachers, as frontline workers in the education system, were tasked with rapidly implementing new teaching practices in ways that promoted student learning while maximizing student safety. The aim of this study is to investigate how Italian teachers experienced the first COVID-19 lockdown in 2020, managing the difficult balance between job demands and personal resources to reduce the negative effects of this condition in terms of stress and burnout. Following the J-D/R model, the study analysed the role of personal resources, such as resilience and self-efficacy as components of Psychological Capital, in the relationship between job demands (work-life interface), job resources (principal's leadership support and participative decision-making), and emotional exhaustion. Participants were 606 Italian teachers working in different educational ranks. Results showed that personal resources play an important role to reduce the effects of job demands on emotional exhaustion and to buffer the effects of job resources on emotional exhaustion