Delivering a Drug Information App to Underserved Communities: A User-Centered Design Approach

IF 3 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of Global Information Technology Management Pub Date : 2022-10-02 DOI:10.1080/1097198X.2022.2132086
V. Maphosa
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Abstract

ABSTRACT Two-thirds of the Sub-Saharan African population is rural and faces significant challenges accessing healthcare facilities and information. The mobile phone offers feasible opportunities to improve healthcare access to underserved communities. The study aims to develop an app for communities with limited access to health information. Design Science Research Methodology (DSRM) was adopted. A three-cycle DSRM guided the development of a mHealth app using a user-centered design process involving potential users, from conceptualizing the idea to prototype evaluation. The methodology allows the researcher to empathize with the participants, consider their contextual and environmental circumstances and understand their needs better. The prototype provides access to information about known drugs, their known uses, side effects, organs affected, or the human system they affect. A total of 206 participants evaluated the app for its usefulness, efficiency, error handling, memorability, learnability, and design. Participants concluded that the app was usable, easy to learn, error-free, and useful through a mean score of 3.95 and Cronbach’s alpha coefficient range of 0.75 to 0.85. Policymakers and researchers may find the results helpful in improving mHealth adoption. Integrating the app with the broader e-health systems will offer more convenience and efficiency, as healthcare systems in Africa are largely manual.
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向服务不足的社区提供药物信息应用程序:以用户为中心的设计方法
撒哈拉以南非洲三分之二的人口是农村人口,他们在获取医疗设施和信息方面面临着重大挑战。移动电话为改善服务不足社区的医疗保健服务提供了可行的机会。这项研究旨在为获取健康信息有限的社区开发一款应用程序。采用设计科学研究方法论(DSRM)。三个周期的DSRM指导了移动健康应用程序的开发,使用涉及潜在用户的以用户为中心的设计过程,从概念化到原型评估。该方法使研究人员能够与参与者感同身受,考虑他们的背景和环境情况,更好地了解他们的需求。该原型提供了有关已知药物、已知用途、副作用、受影响器官或受影响人体系统的信息。共有206名参与者对这款应用的实用性、效率、错误处理、可记忆性、易学性和设计进行了评估。参与者得出的结论是,该应用程序可用,易于学习,没有错误,并且有用,平均得分为3.95,Cronbach 's alpha系数范围为0.75至0.85。政策制定者和研究人员可能会发现这些结果有助于提高移动医疗的采用率。将应用程序与更广泛的电子医疗系统集成将提供更多的便利和效率,因为非洲的医疗系统主要是手动的。
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来源期刊
Journal of Global Information Technology Management
Journal of Global Information Technology Management INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
4.10
自引率
10.00%
发文量
19
期刊介绍: The Journal of Global Information Technology Management (JGITM) is a refereed international journal that is supported by Global IT scholars from all over the world. JGITM publishes articles related to all aspects of the application of information technology for international business. The journal also considers a variety of methodological approaches and encourages manuscript submissions from authors all over the world, both from academia and industry. In addition, the journal will also include reviews of MIS books that have bearing on global aspects. Practitioner input will be specifically solicited from time-to-time in the form of invited columns or interviews. Besides quality work, at a minimum each submitted article should have the following three components: an MIS (Management Information Systems) topic, an international orientation (e.g., cross cultural studies or strong international implications), and evidence (e.g., survey data, case studies, secondary data, etc.). Articles in the Journal of Global Information Technology Management include, but are not limited to: -Cross-cultural IS studies -Frameworks/models for global information systems (GIS) -Development, evaluation and management of GIS -Information Resource Management -Electronic Commerce -Privacy & Security -Societal impacts of IT in developing countries -IT and Economic Development -IT Diffusion in developing countries -IT in Health Care -IT human resource issues -DSS/EIS/ES in international settings -Organizational and management structures for GIS -Transborder data flow issues -Supply Chain Management -Distributed global databases and networks -Cultural and societal impacts -Comparative studies of nations -Applications and case studies
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