Information Systems Development Plan for 5h General Merchandise

Abstract

Due to its consumer and price-friendly products, general commodities are still among the leading producers in customers buying products in bulk for their small retail stores. The daily operation includes non-stop activities of the store, such as; transactions of large-volume products, customers requesting more discounts, and the price may not be the same as what the shelves are displaying. Employees also play an essential role in running the store. This factor is why their daily time record is monitored well to save administrative costs.

To construct a better relationship between customers, the researchers consider an integrative system of Customer Relationship Management System (CRM), automates the stores' price checking capabilities, and automates the store's daily time record.