PENGARUH PROMOSI, KUALITAS LAYANAN, DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN ULANG PADA MBAKOY COFFEE UNAAHA

Yunila Yunila, Muhammad Pariam, Nanda Apriani
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Abstract

This study aims to empirically examine and analyze the effect of promotion (X1), service quality (X2), and price (X3) on repeat purchase decisions (Y) at Mbakoy Coffee Unaaha. This type of research is quantitative research. The number of respondents in this study were 62 customers of Mbakoy Coffee Unaaha. Multiple linear analysis techniques are used to test the research hypothesis. Data processing was carried out using the SPSS version 25 program. The results of this study indicate that Promotion, Service Quality and Price simultaneously influence Repurchase Decisions at Mbakoy Coffee Unaaha. Promotion partially has a significant effect on the Repurchase Decision at Mbakoy Coffee Unaaha. Service Quality partially has a significant effect on Repurchase Decisions at Mbakoy Coffee Unaaha. Price partially has a significant effect on the Repurchase Decision at Mbakoy Coffee Unaaha. Keywords: Promotion, Service Quality, Price and Repurchase Decision
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促销、服务质量和价格对MBAKOY咖啡UNAAHA重新购买决定的影响
本研究旨在实证检验和分析促销(X1)、服务质量(X2)和价格(X3)对Mbakoy Coffee Unaaha重复购买决策(Y)的影响。这种类型的研究是定量研究。本研究的调查对象为Mbakoy Coffee Unaaha的62名顾客。采用多元线性分析技术对研究假设进行检验。数据处理采用SPSS 25版程序。本研究结果表明,促销、服务质量和价格同时影响Mbakoy Coffee Unaaha的回购决策。促销对Mbakoy Coffee Unaaha的回购决策有部分显著影响。服务质量对Mbakoy Coffee Unaaha的回购决策有部分显著影响。价格对Mbakoy Coffee Unaaha的回购决策有部分显著影响。关键词:促销、服务质量、价格与回购决策
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