Factors Influencing Adoption of Digital Payment Systems During COVID-19

Abstract

The digital payment system has many advantages over cash transactions. In India, the adoption of digital payment has increased during the COVID-19 pandemic, but still, the usage of cash is extremely high. This study attempts to determine the factors influencing the adoption of digital payment and the barriers to the adoption during COVID-19. Exploratory factor analysis has been carried out on primary data collected from 409 respondents using a closed-ended questionnaire. The study reveals efficiency parameters, perceived utility, social influence, and facilitating conditions as significant influencing factors. The barriers identified are technological barrier, value barrier, risk barrier, usage and image barriers. The digital payment industry may use the findings of this study to enhance the influencing factors and remove the barriers such as improving the performance and reducing the efforts of payment applications and providing better technology and increasing awareness about digital fraud.