The Impact of Demographic Influences on Work Engagement for Front of House Female Hotel Employees

Palesa Mpkhine, Ita Geyser
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引用次数: 2

Abstract

The demographic influences affecting the wellbeing of front of house (FoH) female employees who are employed in hotels. The work engagement subscales, vigour, dedication and absorption were measured against the participants’ age, level of education and marital status. A cross-sectional survey was done from a sample (n = 100) of female participants. A biographical questionnaire and The Utrecht Work Engagement Scale (UWES) were administered. Significant relationships were found on the vigour, dedication and absorption subscales. FoH female employees younger than 35, those with tertiary education and those without life partners displayed higher levels of wellbeing. Therefore work engagement levels vary with regards to age, marital and educational status. Human resource specialists for hotels could measure work engagement and apply it through in-house policies and supportive practices as well as defend these practices regarding their FOH female employees as female employees are the majority of employees within the hospitality industry. The workforce in South Africa is characterized by demographic diversity. The variances of work engagement are imperative as it enhances the guest experience and improves productivity and ultimately increases financial turnover for the hotels who operate in a very competitive market.
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人口统计学因素对酒店女前台员工工作投入的影响
影响酒店前台女员工幸福感的人口因素。工作投入、精力、奉献和吸收的分量表是根据参与者的年龄、教育水平和婚姻状况来衡量的。横断面调查从样本(n = 100)的女性参与者。采用个人履历问卷和乌得勒支工作投入量表(UWES)。在活力、奉献和吸收三个分量表上存在显著的相关关系。FoH中年龄在35岁以下的女性员工、受过高等教育的员工以及没有生活伴侣的员工幸福感更高。因此,工作投入程度因年龄、婚姻和教育状况而异。酒店的人力资源专家可以衡量工作敬业度,并通过内部政策和支持性实践来应用它,同时也可以为FOH女性员工的这些实践辩护,因为女性员工在酒店业中占大多数。南非劳动力的特点是人口多样性。工作投入的差异是必要的,因为它提高了客人的体验,提高了生产力,并最终增加了酒店在竞争激烈的市场中的营业额。
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