The three new skills managers need

Abstract

In the coming years, both business leaders and their employees will face a number of challenges as they deal with changing digital technologies. In particular, they will need to learn three important new skills: (1) how to partner with new digital colleagues; (2) how to create a mindful relationship with increasingly ubiquitous digital technologies; and (3) how to develop empathy for the varying technology preferences of their human coworkers. As the data become denser and algorithms get faster and more complex, there is a danger of runaway algorithms that become disconnected from the reality of the phenomenon they represent, eventually leading to wrong solutions. To prevent this, managers will need to retain their expertise and control over their tasks and processes.