{"title":"Rethinking the Role of Circulation Staff in Academic Libraries","authors":"E. Owens","doi":"10.1080/10572317.2021.1909259","DOIUrl":null,"url":null,"abstract":"Abstract The traditional functions of Access Services shrink as many academic libraries see physical circulation rates continue to decline, but the need for staff trained in customer service skills does not diminish. This column reflects on how one academic Access Services department partnered internally with other library departments to expand our definitions of who we serve and find new ways to prove our value to the library. Other academic libraries may find inspiration to rethink old habits, forge new connections, and determine what success looks like.","PeriodicalId":39917,"journal":{"name":"International Information and Library Review","volume":"74 6 1","pages":"176 - 180"},"PeriodicalIF":0.0000,"publicationDate":"2021-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Information and Library Review","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10572317.2021.1909259","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 0
Abstract
Abstract The traditional functions of Access Services shrink as many academic libraries see physical circulation rates continue to decline, but the need for staff trained in customer service skills does not diminish. This column reflects on how one academic Access Services department partnered internally with other library departments to expand our definitions of who we serve and find new ways to prove our value to the library. Other academic libraries may find inspiration to rethink old habits, forge new connections, and determine what success looks like.
期刊介绍：
For more than twenty years, the International Information and Library Review has been welcomed by information scientists, librarians and other scholars and practitioners all over the world for its timely articles on research and development in international and comparative librarianship, information sciences, information policy and information ethics, digital values and digital libraries. Contributions to the journal have come from staff or members of many different international organizations, including the United Nations, UNESCO, IFLA, and INTAMEL, and from library and information scientists in academia, government, industry, and other organizations.
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