PERSEPSI MAHASISWA TERHADAP PELAYANAN BIRO ADMINISTRASI AKADEMIK, KEMAHASISWAAAN DAN SISTEM INFORMASI (BAAKSI) UNIVERSITAS MUHAMMADIYAH JAMBI

IF 2.5 3区社会学 Q2 DEVELOPMENT STUDIES European Journal of Development Research Pub Date : 2022-06-21 DOI:10.53978/jd.v10i1.191

Endah Tri Kurniasih, I. Wiarta, Trie Hierdawaty, A. Amrizal, R. Dani

引用次数: 0

Abstract

Kualitas Pelayanan adalah taraf atau derajat dari tindakan atau kegiatan yang dapat ditawarkan oleh satu pihak kepada pihak lain, pada dasarnya tidak berwujud dan tidak mengakibatkan kepemilikan apa pun. Tujuan dari penelitian ini yaitu untuk mengetahui dan menganalisis persepsi kualitas pelayanan pada biro admisitrasi akademik, kemahasiswaan dan sistem informasi pada universitas muhammadiyah jambi. metode penelitian yang diguanakan yaitu kuantitatif deskriptif dengan alat analisis regresi linier berganda. Hasil Penelitian menujukan bahwa secara simultan variabel kepuasan konsumen yang meliputi tangible, reliability, responsiveness, assurance dan emphaty berpengaruh secara parsial terhadap kepuasan mahasiswa. Secara parsial hanya variabel assurance yang berpengaruh terhadap kepuasan Mahasiswa.

查看原文

微信好友朋友圈 QQ好友复制链接

本刊更多论文

学生对学术管理、学生和信息系统(ba沉着)服务的看法

服务的质量是一方可以为另一方提供的行为或活动的程度或程度，本质上是无形的，不会导致任何所有权。本研究的目的是了解和分析学生中介、学生和信息系统的服务质量。用于定量描述性研究的方法与多元线性回归分析工具。研究结果表明，同时存在的消费者满意度变量，包括tangible、可靠性、责任感、保险和健康，部分影响学生满意度。部分是影响学生满意度的可变保险。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文去求助

来源期刊

European Journal of Development Research DEVELOPMENT STUDIES-

CiteScore

5.70

自引率

4.00%

发文量

期刊介绍： The European Journal of Development Research (EJDR) redefines and modernises what international development is, recognising the many schools of thought on what human development constitutes. It encourages debate between competing approaches to understanding global development and international social development. The journal is multidisciplinary and welcomes papers that are rooted in any mixture of fields including (but not limited to): development studies, international studies, social policy, sociology, politics, economics, anthropology, education, sustainability, business and management. EJDR explicitly links with development studies, being hosted by European Association of Development Institutes (EADI) and its various initiatives. As a double-blind peer-reviewed academic journal, we particularly welcome submissions that improve our conceptual understanding of international development processes, or submissions that propose policy and developmental tools by analysing empirical evidence, whether qualitative, quantitative, mixed methods or anecdotal (data use in the journal ranges broadly from narratives and transcripts, through ethnographic and mixed data, to quantitative and survey data). The research methods used in the journal''s articles make explicit the importance of empirical data and the critical interpretation of findings. Authors can use a mixture of theory and data analysis to expand the possibilities for global development. Submissions must be well-grounded in theory and must also indicate how their findings are relevant to development practitioners in the field and/or policy makers. The journal encourages papers which embody the highest quality standards, and which use an innovative approach. We urge authors who contemplate submitting their work to the EJDR to respond to research already published in this journal, as well as complementary journals and books. We take special efforts to include global voices, and notably voices from the global South. Queries about potential submissions to EJDR can be directed to the Editors. EJDR understands development to be an ongoing process that affects all communities, societies, states and regions: We therefore do not have a geographical bias, but wherever possible prospective authors should seek to highlight how their study has relevance to researchers and practitioners studying development in different environments. Although many of the papers we publish examine the challenges for developing countries, we recognize that there are important lessons to be derived from the experiences of regions in the developed world. The EJDR is print-published 6 times a year, in a mix of regular and special theme issues; accepted papers are published on an ongoing basis online. We accept submissions in English and French.