QUEUE SYSTEM ANALYSIS IN SERVICE OPTIMIZATION IN PT. BANK SULSELBAR MAIN BRANCH MAKASSAR CITY

IF 2.4 Q2 ENGINEERING, INDUSTRIAL International Journal of Industrial Engineering and Management Pub Date : 2023-04-13 DOI:10.33536/jiem.v8i1.1362

Lamatinulu Ahmad, Windayani Windayani, M. Dahlan, Ahmad Padhil, Nurhayati Rauf

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Abstract

PT. Bank Sulselbar is a regionally owned business entity engaged in banking services. Companies in the service sector must be able to provide the best service to meet the wishes of customers who require fast service. As the number of customers increases, there are queuing problems in serving customers, this problem results in many customers waiting for quite a long time. For this reason, this study aims to reduce the length of time waiting for customers to avoid queues that are too long . This research uses queuing theory analysis method with queuing model (M/M/S). The results of this study using queuing theory analysis, namely the model calculation (M/M/S) shows that the busy period occurs in the period 08.00-09.00, and 13.00-14.00 by adding 1 service facility from 6 to 7 customer service, there will be a decrease customer waiting time. The waiting time in the system in the time period of 08.00-09.00 from 25.15 minutes to 10.07 minutes, and the time period of 13.00-14.00 from 19.39 to 9.13 minutes

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望加锡银行苏塞尔巴总行服务优化中的排队系统分析

PT. Bank Sulselbar是一家从事银行服务的地区性企业实体。服务行业的公司必须能够提供最好的服务，以满足要求快速服务的客户的愿望。随着客户数量的增加，在服务客户时出现了排队问题，这一问题导致许多客户等待相当长的时间。因此，本研究旨在减少客户等待时间的长度，以避免排队太长。本研究采用排队模型(M/M/S)的排队理论分析方法。本研究运用排队理论分析的结果，即模型计算(M/M/S)表明，繁忙时段出现在08.00-09.00,13.00-14.00在6 - 7个客户服务设施中增加1个服务设施，会减少客户等待时间。系统在08.00-09.00时段的等待时间为25.15分钟~ 10.07分钟，在13.00-14.00时段的等待时间为19.39分钟~ 9.13分钟

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来源期刊

International Journal of Industrial Engineering and Management Business, Management and Accounting-Business, Management and Accounting (miscellaneous)

CiteScore

5.00

自引率

17.20%

发文量

审稿时长

21 weeks

期刊介绍： International Journal of Industrial Engineering and Management (IJIEM) is an interdisciplinary international academic journal published quarterly. IJIEM serves researchers in the industrial engineering, manufacturing engineering and management fields. The major aims are: To collect and disseminate information on new and advanced developments in the field of industrial engineering and management; To encourage further progress in engineering and management methodology and applications; To cover the range of engineering and management development and usage in their use of managerial policies and strategies. Thus, IJIEM invites the submission of original, high quality, theoretical and application-oriented research; general surveys and critical reviews; educational or training articles including case studies, in the field of industrial engineering and management. The journal covers all aspects of industrial engineering and management, particularly: -Smart Manufacturing & Industry 4.0, -Production Systems, -Service Engineering, -Automation, Robotics and Mechatronics, -Information and Communication Systems, -ICT for Collaborative Manufacturing, -Quality, Maintenance and Logistics, -Safety and Reliability, -Organization and Human Resources, -Engineering Management, -Entrepreneurship and Innovation, -Project Management, -Marketing and Commerce, -Investment, Finance and Accounting, -Insurance Engineering and Management, -Media Engineering and Management, -Education and Practices in Industrial Engineering and Management.