Applicability of quality tools and techniques in manufacturing and service organisations: a comprehensive survey

Q3 Engineering International Journal of Six Sigma and Competitive Advantage Pub Date : 2020-05-26 DOI:10.1504/ijssca.2020.10029706

Vivek Sharma, S. Grover, Sheetal Sharma

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引用次数: 1

Abstract

Implementation of quality tools and techniques (QT&T) has exemplified many benefits over the years in manufacturing as well as in service organisations. Previous surveys on QT&T emphasised mainly upon performance of products, processes and services of the organisations and have not addressed about implications and adaptability of QT&T categories. The purpose of this survey research is to scrutinise different categories of QT&T and to examine the level of adoption, applicability, benefits and challenges faced by various organisations in NCR region and industrial town Bhiwadi (Rajasthan) India. An exploratory questionnaire survey consisting of three parts was distributed out among 398 organisations. A total of 26.63% response rate was received out of 106 organisations. The collected data was analysed by using Statistical Package for Social Sciences (SPSS 18) software to validate multi dimensional unfolding test. Categories like problem solving tools, productivity tools and performance measurement tools retain to be most dominant for improving efficiency of organisations contributed by transformational Shepard plot.

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质量工具和技术在制造和服务组织中的适用性:一项综合调查

多年来，质量工具和技术(QT&T)的实施在制造和服务组织中已经证明了许多好处。以前关于质量技术测试的调查主要强调组织的产品、过程和服务的性能，而没有解决质量技术测试类别的影响和适应性。本调查研究的目的是仔细检查不同类别的QT&T，并检查NCR地区和工业城镇比瓦迪(拉贾斯坦邦)印度的各种组织所面临的采用水平、适用性、效益和挑战。一项由三部分组成的探索性问卷调查在398个机构中分发。106间机构的回应率为26.63%。采用SPSS 18软件对收集到的数据进行分析，验证多维展开检验。问题解决工具、生产力工具和绩效衡量工具等类别仍然是转型Shepard图贡献的提高组织效率的最主要工具。

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来源期刊

International Journal of Six Sigma and Competitive Advantage Engineering-Industrial and Manufacturing Engineering

CiteScore

2.00

自引率

0.00%

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期刊介绍： Today, Six Sigma is recognised in many world class organisations as an effective means of achieving and maintaining operational excellence and competitive advantage. Six Sigma has proved to be successful in many manufacturing and service organisations to drive out variability from processes, improve process effectiveness and product/service quality, reduce defect rate, enhance customer satisfaction, etc. IJSSCA publishes papers that address Six Sigma issues from the perspectives of customers, industrial engineers, business managers, management consultants, industrial statisticians and Six Sigma practitioners.