Koteshwar Chirumalla, A. Bertoni, A. Parida, Christian Johansson, M. Bertoni
{"title":"Performance measurement framework for product–service systems development: a balanced scorecard approach","authors":"Koteshwar Chirumalla, A. Bertoni, A. Parida, Christian Johansson, M. Bertoni","doi":"10.1504/IJTIP.2013.058135","DOIUrl":null,"url":null,"abstract":"The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.","PeriodicalId":52540,"journal":{"name":"International Journal of Technology Intelligence and Planning","volume":"31 1","pages":"146-164"},"PeriodicalIF":0.0000,"publicationDate":"2013-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"14","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Technology Intelligence and Planning","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJTIP.2013.058135","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Decision Sciences","Score":null,"Total":0}
引用次数: 14
Abstract
The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.
期刊介绍：
The IJTIP is a refereed journal that provides an authoritative source of information in the field of technology intelligence, technology planning, R&D resource allocation, technology controlling, technology decision-making processes and related disciplines.
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