Developing a Case-based Emergency Response System with Adaptive Case Management

IF 0.7 4区 管理学 Q4 PUBLIC ADMINISTRATION Journal of Homeland Security and Emergency Management Pub Date : 2020-10-23 DOI:10.1515/jhsem-2017-0073
A. Y. Shahrah, M. Al-Mashari
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引用次数: 1

Abstract

Abstract The emergency responses required during large-scale crises or disasters are extremely knowledge-intensive processes and are usually characterized by a high degree of unpredictability and unrepeatability. An emergency response is mission- and time-critical, unstructured, very dynamic, and it is very difficult to predefine or even to anticipate all possible response scenarios. Therefore, designing and implementing a software system to support such a response system is highly complicated and challenging. This research aims to investigate and discuss how Adaptive Case Management (ACM) can be leveraged in the design and implementation of a case-based emergency response system. In particular, this research considers the best practices of the National Incident Management System (NIMS), which is an essential part of the National Response Framework (NRF) developed in the United States. As a proof-of-concept, a prototype demonstration has been carried out on a leading commercial ACM platform. In addition, a walkthrough scenario is discussed to elaborate how ACM can support emergency response activities in real settings using the Incident Command System (ICS) organizational structure. The key benefit of this research is to guide the development and implementation of cased-based emergency response systems with a flexible and agile approach.
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发展以个案为本的紧急应变系统及适应性个案管理
大规模危机或灾害期间所需的应急响应是极其知识密集型的过程,通常具有高度的不可预测性和不可重复性。紧急反应对任务和时间至关重要、无结构、非常动态,很难预先定义甚至预测所有可能的反应情景。因此,设计和实现一个支持这样一个响应系统的软件系统是非常复杂和具有挑战性的。本研究旨在调查和讨论如何在基于案例的应急响应系统的设计和实施中利用适应性案例管理(ACM)。特别是,本研究考虑了国家事件管理系统(NIMS)的最佳实践,这是美国制定的国家响应框架(NRF)的重要组成部分。作为概念验证,原型演示已在领先的商用ACM平台上进行。此外,还讨论了演练场景,以详细说明ACM如何使用事件指挥系统(ICS)组织结构在实际环境中支持应急响应活动。本研究的主要好处是指导基于案例的应急响应系统的开发和实施,采用灵活和敏捷的方法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
8.80
自引率
12.50%
发文量
11
期刊介绍: The Journal of Homeland Security and Emergency Management publishes original, innovative, and timely articles describing research or practice in the fields of homeland security and emergency management. JHSEM publishes not only peer-reviewed articles, but also news and communiqués from researchers and practitioners, and book/media reviews. Content comes from a broad array of authors representing many professions, including emergency management, engineering, political science and policy, decision science, and health and medicine, as well as from emergency management and homeland security practitioners.
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