The ‘Platformisation’ of Domestic Work in South Africa

Tengetile W. Nhleko
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Abstract

Digital platform technologies have brought about a new labour form in the occupation of domestic work, in which domestic cleaningwork is now being managed and organised virtually through an online platform, or ‘app’, operated by private technology companies and provided to householders on a convenient and on-demand basis. This paper analyses the emerging impact of this new form of ‘platform domestic work’ in South Africa’s domestic sector using an interpretivist case study done in Cape Town on ten platform domestic workers and their platform companies. Using evidence obtained through in-depth interviews and analysis of publishedcompany discourse material, this paper argues that far from formalising and modernising domestic work through the twin forces of commercialisation and digital platform technology, the phenomenon of platform domestic work is deepening informalisation in paid domestic work as a form of insecure ‘gig work’, and also through the widespread practice of platform leakage by domestic workers on the platform.
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南非家政工作的“平台化”
数字平台技术为家务劳动带来了一种新的劳动形式,家务清洁工作现在通过私人技术公司运营的在线平台或“应用程序”进行管理和组织,并以方便和按需的方式提供给家庭。本文分析了这种新形式的“平台家政”在南非家庭部门的新影响,使用了在开普敦对10名平台家政工人及其平台公司进行的解释主义案例研究。通过深入访谈和对已出版公司话语材料的分析获得的证据,本文认为,通过商业化和数字平台技术的双重力量,家政工作远非正规化和现代化,平台家政现象正在深化有偿家政工作的非正式化,作为一种不安全的“零工”形式,也通过家政工人在平台上广泛的平台泄漏实践。
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