A Bayesian NetworkBased MethodforService Quality Optimization

Abstract

Video conference, as an application of Internet streaming media, has attracted wide attention from both academic and industrial sectors. However, usersmay encounter many problemsindailyuse, such as poor video quality, playback delay, and lack of adjustable context, whichcausenegative impactson customers’usage experience. Existing end-to-end service quality assurance method mainly analyzes the relationship between the target service quality parameters and the context in a “single” manner. In this paper, we propose a Bayesian network-based service quality assurance method (named as Comprehensively Context-Aware approach, CCA), which combines Bayesian network and fuzzy set theoryand obtainsrandomrelationshipsamongdifferent service quality parameters through contextual awareness. Comprehensive experimentsclearly validate the superiority of CCA against other well-established methods.