Effect of digital gap on virtual care in the time of COVID-19 pandemic: empirical evidence in Taiwan

Abstract

Decent internet usage rates make Taiwan a case to succeed in virtual care practices during the pandemic. We investigate how internet usage rates across regions condition Taiwan's varieties, concerns, and expectations for virtual care. During the semi-lockdown, we fielded an online census of the managers of care programs for people with disabilities (PWDs). 70% of the PWDs care programs provide three to four virtual care types. Concerned about the PWDs' degeneration and their family caregivers' capacity, respondents expect empowerment of their programs. High internet usage rates facilitate more diversified virtual care, fewer concerns, and various expected assistance. © 2023 Department of Social Work, National University of Singapore, Singapore.