Critical Success Factors Analysis of E-Government during Work from Home Implementation: A Case Study at Government Organization in Indonesia

Abstract

The organization has implemented work from home policy for its employees since the outbreak of global coronavirus disease, this policy was taken to prevent the spread and transmission of virus in the office environment. However, organization must ensure that governmental activities and public services continue and run normally by optimizing e-government. E-Government was regulated in Presidential Decree Number 95 Year 2018 concerning Electronic-Based Government Systems, the regulation rules government system by utilizing information and communication technology to provide services for stakeholders. This research analyzes critical success factors which influence and determine the success of e-government during work from home implementation. Twelve factors have been identified on three categories, namely “Organization”, “Technology” and “Human Resources”. These factors were analyzed by Analytical Hierarchy Process method to obtain critical success factors. As a result, “Human Resource” is the most important criteria, followed by “Organization” and “Technology”, then the most important factors of these criteria which influence and determine the success of e-government during work from home implementation are “Health”, “Incentive” and “Infrastructure”, respectively.