Particularities of marketing communications in the field of internationalization of higher education in the Russian Federation

Abstract

The relevance of this research is determined by the need for scientific substantiation of the use of advertising and PR-technologies in the field of higher education in order to improve the management of the university in the international educational services market. Over the past ten years, the market for educational services has changed significantly: new agents and training formats have appeared, competition between universities for consumers has increased, the requirements of employers for the level and quality of education of graduates have changed significantly. Global and local market conditions are constantly changing and thus create a difficult to predict environment. In this regard, they need to develop an effective advertising and PR strategy to create competitive advantages. The development and implementation of effective advertising and PR activity requires an individual approach that takes into account the specifics of the educational institution and, above all, the specifics of the market in which they operate. The purpose of the study is to conduct a comparative analysis of the use of advertising and PR technologies used by universities in Russia on the basis of the obtained results the development of recommendations on advertising and PR technologies for the effective functioning of Russian universities on the international market of educational services. To achieve this goal, the following tasks were formulated: to study the features of advertising and PR technologies in the market of educational services; to identify relevant communication technologies used by the university in the work with the target audience. The research methodology includes the following set of empirical methods: analysis of websites of Russian on such criterions as informativeness, usability, website design, functionality and location in search results; content analysis of accounts of Russian on social networks listed on the official website of the universities with a relevant link. For the study, Russian universities included in QS World University Rankings 2020 were selected, they were classified into 4 groups: National universities with the status of “unique scientific and educational complexes, the country's oldest universities, of great importance for the development of Russian society”, National Research universities are awarded for a ten-year term on a competitive basis with the aim of creating on their basis advanced world-class research and educational centers, Federal universities and Flagship, regional universities.