Une étude exploratoire sur le pouvoir de faire et le contrôle du faire chez les chauffeurs VTC uberisés

Abstract

This study aims to better understand the effects of digital platforms’ management systems on the work activity of the independent workers who collaborate with these platforms. It is based on focused-on-work groups conducted with six VTC drivers. It shows that digital platforms’ management systems are a crucial determinant of work activity and that these effects constantly depend on the way professionals traduce prescriptions induced by digital platforms’ management systems and adapt it to their own objectives and criteria of work quality and performance. If digital platforms’ management systems are undoubtedly a constraint, the study also highlights the way professionals daily deal with it in order to maintain their power of action.