MANAJEMEN PELAYANAN PUBLIK PADA KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA MAKASAR

Taufik irfadat
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Abstract

This research is descriptive qualitative. The results showed that the services organized by the Makassar City Population and Civil Registration Office were quite effective and efficient, online, accurate, and systematized. The services provided have accommodated the needs of the community regarding legal formal population documents in accordance with legislation number 23 of 2006 concerning population administration, Law number 25 of 2009 concerning public services, Regional Regulation number 9 of 2009 concerning the administration of population administration, and Fitzsimmons' theory in Sinambela et al, McCormick and Tiffin in Dewi Ariani. By applying computer-based technology that has been integrated throughout the territory of Indonesia, coupled with qualified employee competence so that they are able to operate computers to support service and organizational performance to provide services to the community. Through sufficient motivation and work ethic, innovations such as: issuance of population and civil registration cards that are fast, free or free of charge, websites, buss or Mobile Population Registration and Civil Registration Units (UP3SK), technology-based supporting instruments and so on.
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占领办公室的公共服务管理和马卡萨市民事登记处
本研究是描述性质的。结果表明,望加锡市人口和民事登记办公室组织的服务相当有效和高效,在线,准确和系统化。根据2006年关于人口管理的第23号立法、2009年关于公共服务的第25号法律、2009年关于人口管理的第9号地区法规以及菲茨西蒙斯在Sinambela等人、McCormick和Tiffin在Dewi Ariani的理论,所提供的服务满足了社区在法律正式人口文件方面的需求。通过应用已在印度尼西亚全境整合的以计算机为基础的技术,加上合格的雇员能力,使他们能够操作计算机来支持服务和组织绩效,向社区提供服务。通过充分的积极性和职业道德,创新如:发放快速、免费或免费的人口和民事登记卡,网站,公交或流动人口登记和民事登记单位(UP3SK),技术型配套工具等。
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