A Conceptual Framework to Discover IT Project Risks in Developing Economies: An Application to Cambodia and Uganda Contexts

IF 2.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pacific Asia Journal of the Association for Information Systems Pub Date : 2020-09-01 DOI:10.17705/1PAIS.12301
O. Lee, J. Namayanja, Peng Xu
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引用次数: 2

Abstract

Background: The information technology (IT) project environment in developing economies is complex and dynamic due to their unique social, technological, cultural, and political contexts. However, the unique risk factors involved in IT projects in developing economies have seldom been discussed in the literature. This study proposes a conceptual framework for identifying risks in IT projects by considering the unique characteristics of project management in developing economies. Method: 17 project cases were examined via a series of expert interviews in Cambodia and Uganda. The interview results were coded into a total of 257 risk incidents, which were used to validate the proposed framework. Particularly, the risk incidents of each economy were matched with 16 risk categories under the proposed framework. The matched results were conceptualized into unique risk factors of each economy. Results: Our results reveal that the most critical risks in both economies involve the lack of structured and standardized project management (PM) processes, and misunderstanding and poor decision-making due to the lack of project experience and technical knowledge in local stakeholders. In addition to these shared risk factors, the two economies show distinct risk granularities. Particularly, IT projects in Cambodia are more vulnerable to cultural uniqueness while IT projects in Uganda suffer more with complex stakeholder structures. Conclusions: The proposed framework serves as guidance to identify IT project risks in developing economies. Furthermore, the identified risk factors using the framework proposed by this study help project managers or stakeholders recognize and mitigate the unique IT project risk factors in the two developing economies.
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发现发展中经济体中IT项目风险的概念框架:在柬埔寨和乌干达的应用
背景:由于发展中经济体独特的社会、技术、文化和政治背景,信息技术(IT)项目环境是复杂和动态的。然而,文献中很少讨论发展中经济体中IT项目所涉及的独特风险因素。本研究提出了一个概念性框架,通过考虑发展中经济体项目管理的独特特征来识别IT项目中的风险。方法:对柬埔寨和乌干达的17个项目案例进行了一系列专家访谈。访谈结果被编码为257个风险事件,用于验证所提出的框架。特别是,在拟议的框架下,每个经济体的风险事件与16个风险类别相匹配。将匹配结果概念化为每个经济体的独特风险因素。结果:我们的研究结果表明,这两个经济体中最关键的风险涉及缺乏结构化和标准化的项目管理(PM)流程,以及由于当地利益相关者缺乏项目经验和技术知识而导致的误解和不良决策。除了这些共同的风险因素,这两个经济体还表现出截然不同的风险粒度。特别是,柬埔寨的IT项目更容易受到文化独特性的影响,而乌干达的IT项目则更容易受到复杂的利益相关者结构的影响。结论:建议的框架可作为识别发展中经济体中IT项目风险的指南。此外,使用本研究提出的框架确定的风险因素有助于项目经理或利益相关者认识和减轻两个发展中经济体中独特的IT项目风险因素。
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CiteScore
4.10
自引率
33.30%
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0
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