{"title":"How Humans Develop Trust in Communication Robots: A Phased Model Based on Interpersonal Trust","authors":"Rui Ogawa, Sung Park, H. Umemuro","doi":"10.1109/HRI.2019.8673090","DOIUrl":null,"url":null,"abstract":"The purpose of this study was to propose a model of development of trust in social robots. Insights in interpersonal trust were adopted from social psychology and a novel model was proposed. In addition, this study aimed to investigate the relationship among trust development and self-esteem. To validate the proposed model, an experiment using a communication robot NAO was conducted and changes in categories of trust as well as self-esteem were measured. Results showed that general and category trust have been developed in the early phase. Self-esteem is also increased along the interactions with the robot.","PeriodicalId":6600,"journal":{"name":"2019 14th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","volume":"52 1","pages":"606-607"},"PeriodicalIF":0.0000,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2019 14th ACM/IEEE International Conference on Human-Robot Interaction (HRI)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/HRI.2019.8673090","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 5
Abstract
The purpose of this study was to propose a model of development of trust in social robots. Insights in interpersonal trust were adopted from social psychology and a novel model was proposed. In addition, this study aimed to investigate the relationship among trust development and self-esteem. To validate the proposed model, an experiment using a communication robot NAO was conducted and changes in categories of trust as well as self-esteem were measured. Results showed that general and category trust have been developed in the early phase. Self-esteem is also increased along the interactions with the robot.
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