Method of text mining based on fuzzy logic and neural network in hotel management

Abstract

With the rapid economic development, people cannot do without hotels in daily life and travel. The number of hotels is increasing rapidly, and the competitiveness between hotels is gradually increasing. A reasonable and sound hotel management system has become the key to the survival and development of an enterprise. The operation and operation of a hotel generates a large amount of information and data every day. Data text mining is an important method in current information processing technology. The purpose of this article is to explore the specific application effects of text mining methods based on fuzzy logic and neural networks in hotel management. Through the design of a hotel management system based on fuzzy logic and neural network, text mining database design is carried out according to hotel management needs, and the application effect of the hotel management system is evaluated. The evaluation indicators include customer satisfaction, operating costs, management efficiency, and hotel income. The results of the study show that the hotel management system based on fuzzy logic and neural network text mining can increase customer satisfaction by 37.4%, the hotel’s comprehensive management efficiency by 28.6%, and the hotel’s revenue level by 23.5%. At the same time, through the text mining of the key information generated in the hotel operation and management, the weak links in the management system can be strengthened and the hotel operation cost can be saved. Therefore, it is feasible to apply the text mining method based on fuzzy logic and neural network to hotel management.