Monika Kanojiya, Shivam Chothani, Neville Gosalia, Mansi Surve
{"title":"Ecommerce Chatbot (Online Shopping App)","authors":"Monika Kanojiya, Shivam Chothani, Neville Gosalia, Mansi Surve","doi":"10.2139/ssrn.3853533","DOIUrl":null,"url":null,"abstract":"The main aim of the paper is to introduce a online shopping app with integrated chatbot that saves the time of the user and help to resolve their query at a moment. Online shopping app consist of different functionalities and features such as proper categorization of the product , trending results, recent searched product etc. that will save the time of the customer and customer/user will have clear idea about the product and will have the benefit to choose the product wisely. The chatbot will give the reply to the customer query in the form of “voice message”, “chat support” and hence visually impaired people can use the app easily and will have the clear idea about the product. The chatbot will provide relevant information to the user as per their query. This application works in various types of browser as well as in various network.","PeriodicalId":13594,"journal":{"name":"Information Systems & Economics eJournal","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2021-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information Systems & Economics eJournal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.2139/ssrn.3853533","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
The main aim of the paper is to introduce a online shopping app with integrated chatbot that saves the time of the user and help to resolve their query at a moment. Online shopping app consist of different functionalities and features such as proper categorization of the product , trending results, recent searched product etc. that will save the time of the customer and customer/user will have clear idea about the product and will have the benefit to choose the product wisely. The chatbot will give the reply to the customer query in the form of “voice message”, “chat support” and hence visually impaired people can use the app easily and will have the clear idea about the product. The chatbot will provide relevant information to the user as per their query. This application works in various types of browser as well as in various network.
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