Analysis of Customer Satisfaction relating to the vaccination campaign aimed at extremely vulnerable people in the Asl of Latina.

Abstract

Introduction: Customer Satisfaction is a tool for assessing the effectiveness and efficiency of the service offered and related corrective measures to improve the quality of services provided by hospitals Collection and analysis of data regarding customer satisfaction during the vaccination campaign was estremely important.

Method: A specific analisys on extremely vulnerable people during the vaccination campaign. An observational study was conducted through a survey on a List of extremely vulnerable people provided by specialists to the Medical Management.

Results: There was good feedback with the return of most of the questionnaires administered and above all a good degree of satisfaction and protection on the part of the user.

Conclusion: The analysis carried out found that by placing the centrality of the person, "patient-oriented" in the foreground, with listening, the "taken care of", creates an empathic relationship between the healthcare professional and the user. This humanization makes the user feel satisfied and above all protected even during such a particular path as vaccination.