Ari Ercole, Claire Tolliday, William Gelson, James H F Rudd, Ewen Cameron, Afzal Chaudhry, Fiona Hamer, Justin Davies
{"title":"Moving from non-emergency bleeps and long-range pagers to a hospital-wide, EHR-integrated secure messaging system: an implementer report.","authors":"Ari Ercole, Claire Tolliday, William Gelson, James H F Rudd, Ewen Cameron, Afzal Chaudhry, Fiona Hamer, Justin Davies","doi":"10.1136/bmjhci-2022-100706","DOIUrl":null,"url":null,"abstract":"<p><strong>Introduction: </strong>Obsolete bleep/long-range pager equipment remains firmly embedded in the National Health Service (NHS).</p><p><strong>Objective: </strong>To introduce a secure, chart-integrated messaging system (Epic Secure Chat) in a large NHS tertiary referral centre to replace non-emergency bleeps/long-range pagers.</p><p><strong>Methods: </strong>The system was socialised in the months before go-live. Operational readiness was overseen by an implementation group with stakeholder engagement. Cutover was accompanied by a week of Secure Chat and bleeps running in parallel.</p><p><strong>Results: </strong>Engagement due to socialisation was high with usage stabilising approximately 3 months after go-live. Contact centre internal call activity fell significantly after go-live. No significant patient safety concerns were reported.</p><p><strong>Discussion: </strong>Uptake was excellent with substantial utilisation well before cutover indirectly supporting high levels of engagement. The majority of those who previously carried bleeps were content to use personal devices for messaging because of user convenience after reassurance about privacy.</p><p><strong>Conclusion: </strong>An integrated secure messaging system can replace non-emergency bleeps with beneficial impact on service.</p>","PeriodicalId":9050,"journal":{"name":"BMJ Health & Care Informatics","volume":null,"pages":null},"PeriodicalIF":4.1000,"publicationDate":"2023-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ftp.ncbi.nlm.nih.gov/pub/pmc/oa_pdf/9b/19/bmjhci-2022-100706.PMC10580273.pdf","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"BMJ Health & Care Informatics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1136/bmjhci-2022-100706","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HEALTH CARE SCIENCES & SERVICES","Score":null,"Total":0}
引用次数: 1
Abstract
Introduction: Obsolete bleep/long-range pager equipment remains firmly embedded in the National Health Service (NHS).
Objective: To introduce a secure, chart-integrated messaging system (Epic Secure Chat) in a large NHS tertiary referral centre to replace non-emergency bleeps/long-range pagers.
Methods: The system was socialised in the months before go-live. Operational readiness was overseen by an implementation group with stakeholder engagement. Cutover was accompanied by a week of Secure Chat and bleeps running in parallel.
Results: Engagement due to socialisation was high with usage stabilising approximately 3 months after go-live. Contact centre internal call activity fell significantly after go-live. No significant patient safety concerns were reported.
Discussion: Uptake was excellent with substantial utilisation well before cutover indirectly supporting high levels of engagement. The majority of those who previously carried bleeps were content to use personal devices for messaging because of user convenience after reassurance about privacy.
Conclusion: An integrated secure messaging system can replace non-emergency bleeps with beneficial impact on service.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
