The viable system model driven the organization and the information system design

IT systems are often designed without a deep understanding of the organization business, which they are intended to support. This leads to the automation of processes but does not meet user requirements. Moreover, software projects are often broken down into simple parts to facilitate the development process. Regrettably, throughout the integration phase, the sum of the parts does not equal the whole. The Viable System Model (VSM) is a useful framework to overcome these common difficulties. It is a well-known and widely used thinking tool for managers when working with organizations as viable systems. In this paper, we will highlight its role in understanding the organization complexity and designing an integrated information system.