Aspect-based Sentiment Analysis for Improving Online Learning Program Based on Student Feedback

This paper presents an empiric results of aspectbased sentiment analysis in education to extract and classify opinions, sentiments, evaluations, attitudes, and emotions from newly graduates of an online learning program. As part of continuous education monitoring system, the sentiment analysis process produces valuable input to leverage service quality of online learning program. In this study, the aspect-based sentiment analysis is implemented to analyze a set of feedbacks from 162 newly graduate from Binus Online Program majoring in Accounting, Management, Information System, and Computer Science. The important qualitative results of this study are confirmation that the main benefits of online learning from student perspective are mainly: the knowledge they gained from the program, learning guidance, reliable student team to work on thesis, quality of education support system, and learning happiness.