instagram上的e-wom、目的地形象和国内游客满意度对雅加达水族馆和野生动物园重游意愿的影响

Christina Obelia Widodo, Ida Bagus Gede Agung Widana, D. Aridayanti
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摘要

本研究旨在确定E-WOM对Instagram、目的地形象和国内游客满意度对雅加达水族馆和野生动物园重游意愿的部分和同时影响。本研究采用多元线性回归分析技术,采用有目的抽样技术,共收集了130个样本,样本均为去过雅加达水族馆和野生动物园至少2次的国内游客。本研究结果表明,Instagram上的E-WOM对雅加达水族馆和野生动物园的重访意愿有积极显著的影响,并且表明目的地形象对雅加达水族馆和野生动物园的重访意愿有积极显著的影响。然而,国内游客满意度对雅加达水族馆和野生动物园的再次访问意愿没有显著影响。此外,本研究的结果显示,Instagram、目的地形象和国内游客满意度对再次访问雅加达水族馆和野生动物园的意愿有显著的正向影响。决定系数(R-Square)为27.8%,雅加达水族馆和野生动物园的参观意愿受到Instagram上的E-WOM、目的地形象和国内游客满意度的影响。
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The influence of e-wom on instagram, destination image and domestic tourist satisfaction on the intention to revisit Jakarta aquarium and safari
This study aims to determine the partial and simultaneous influence between E-WOM on Instagram, destination image and domestic tourist satisfaction with the intention to revisit Jakarta Aquarium and Safari. This study used multiple linear regression analysis techniques with purposive sampling techniques totaling 130 samples, which the samples were domestic tourists who had visited Jakarta Aquarium and Safari at least 2x. The results of this study show that there is a positive and significant influence of E-WOM on Instagram on the intention to revisit the Jakarta Aquarium and Safari and shows that there is a positive and significant influence of the image of the destination on the intention to revisit the Jakarta Aquarium and Safari. However, there was no significant effect of domestic tourist satisfaction on the intention to revisit the Jakarta Aquarium and Safari. In addition, the results of this study show that there is a positive and significant influence of E-WOM on Instagram, destination image and domestic tourist satisfaction together on the intention to visit Jakarta Aquarium and Safari again. With the coefficient of determination (R-Square) is 27.8% of the intention to visit Jakarta Aquarium and Safari is influenced by E-WOM on Instagram, destination image and domestic tourist satisfaction.
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