{"title":"无知的专家:来自互联网服务提供商的计算机和网络安全支持","authors":"Patryk Szewczyk, C. Valli","doi":"10.1109/NSS.2010.42","DOIUrl":null,"url":null,"abstract":"The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information.","PeriodicalId":127173,"journal":{"name":"2010 Fourth International Conference on Network and System Security","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2010-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"Ignorant Experts: Computer and Network Security Support from Internet Service Providers\",\"authors\":\"Patryk Szewczyk, C. Valli\",\"doi\":\"10.1109/NSS.2010.42\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information.\",\"PeriodicalId\":127173,\"journal\":{\"name\":\"2010 Fourth International Conference on Network and System Security\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2010-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2010 Fourth International Conference on Network and System Security\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/NSS.2010.42\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2010 Fourth International Conference on Network and System Security","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/NSS.2010.42","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Ignorant Experts: Computer and Network Security Support from Internet Service Providers
The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information.
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