新零售背景下网络购物影响因素研究

Changlin Wang
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引用次数: 0

摘要

本研究重点研究了“新零售”背景下电子商务平台新兴和现有的重要系统信息。基于刺激-机体反应模型和相关理论,采用情境调查问卷分析了感知信任和感知商品质量对消费者购买决策的相互影响过程。通过问卷调查法,实证分析新零售背景下影响消费者购买意愿的因素,得到以下结论。(1)在电子商务平台背景下,网店自媒体的信息质量和线下服务水平通过对网店信任的感知对消费者的购买意愿产生影响。(2)产品描述和评论的质量不仅通过感知产品质量影响消费者的购买意愿,还通过感知网络商店的信任影响消费者的购买意愿。(3)感知网店信任和感知商品质量是影响消费者购物决策的前因变量,其中感知信任的影响更大。关键词:新零售,SOR,购买意愿影响因素,感知信任
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Research on Influencing Factors of Online Shopping Under the Background of New Retail
This research focused on the emerging and existing important system information of ecommerce platform under the background of “new retail”. Based on the stimulus-organism Response model and related theories, a situational questionnaire was used to analyze the process of mutual influence of perceived trust and perceived commodity quality on consumers’ purchasing decisions. Through the questionnaire survey method, empirical analysis under the background of the new retail factors affecting consumer purchase intention, and get the following conclusions. (1) In the context of e-commerce platform, the information quality and offline service level of online shop we Media have an impact on consumers’ purchase intention through the perception of online shop trust. (2) The quality of product description and comments influences consumers’ purchase intention not only by perceiving the quality of products, but also by perceiving the trust of online stores. (3) Perceived online store trust and perceived commodity quality are antecedent variables affecting consumers’ shopping decisions, and perceived trust has a greater impact.. Keyword: New retail, SOR, Influence factors of Purchase Intention, Perceived trust
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