Measuring the Impact of Knowledge Management (KM) on Performance in the Public Sector in India

This chapter is aimed at understanding how KM impact organizational performance. The chapter discusses KM perspectives, specially KM in public sector organizations, its dimensions and impact on performance. A review of literature and focus group discussion (FGD) was conducted. The sample was drawn from cross-section of various industries like manufacturing, power, pharmaceutical, etc. Some personal interviews were also conducted. Based on the review of literature, FGD, and personal interviews, an instrument was designed encompassing various statements related to KM as well as performance. Since there are not many public sector enterprises in India which are formally implementing KM, a convenience sampling was used. The study employs a mixed-method approach for data collection and appropriate statistical techniques are used to meet the objectives. The study proposes a conceptual framework for understanding KM dimensions and its impact on performance improvements. At the end of the chapter, recommendations for public sector companies for enhancing organizational performance are discussed.