{"title":"为改善客户体验,一家全球性公司的客户体验转型计划(CXTP)的变更管理项目的关键成功因素","authors":"T. Shulga","doi":"10.1007/978-3-658-22960-3_10","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":150995,"journal":{"name":"Aspekte des Innovations- und Changemanagements","volume":"70 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Critical Success Factors for Change Management Project Customer Experience Transformation Program (CXTP) at a Global Company in Order to Improve Customer Experience\",\"authors\":\"T. Shulga\",\"doi\":\"10.1007/978-3-658-22960-3_10\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":150995,\"journal\":{\"name\":\"Aspekte des Innovations- und Changemanagements\",\"volume\":\"70 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1900-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Aspekte des Innovations- und Changemanagements\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1007/978-3-658-22960-3_10\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Aspekte des Innovations- und Changemanagements","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-3-658-22960-3_10","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Critical Success Factors for Change Management Project Customer Experience Transformation Program (CXTP) at a Global Company in Order to Improve Customer Experience