BYE-TAL: Designing a Smartphone App for Sustainable Self-Healthcare through Design Thinking Process

It is not easy for people to consistently take care of their health without motivation. Existing smartphone apps have assisted with people managing their health, but there still remain questions about whether target users' needs were addressed to support the users. We report on each stage of a design thinking process for redesigning experiences of people who are in their 20s to 40s for managing their health. Especially, we were able to empathize with our target users by making the empathy map. This helped us to identify real users' needs. Outcomes from each stage of the design thinking process show that the process is applicable to other domains when people create a smartphone app to address the needs of their target users effectively.