从质量保证官员的角度看阿尔及利亚公立大学实施质量保证体系的成功因素

صليحة رقاد
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引用次数: 0

摘要

本研究旨在从质量保证官员的角度审视阿尔及利亚公立大学实施质量保证体系的成功因素。为了达到这一目的,在验证了问卷的心理测量特性后,使用了问卷作为测量工具。研究显示,各质素保证官员对推行质素保证制度的适当政策的看法存在差异。结果还揭示了参与者对大多数成功因素的认可,这些因素被认为是有效实施质量保证体系的基本潜力。最重要的因素是:利益相关者对质量文化意识的提高;高级管理层对质量保证体系实施过程的支持;有需要在机构的理想、使命和目标方面改变其策略方向;支持建立有效的信息系统;并改变常见的误解,使之符合价值观,为制度的成功实施,并采取充分的激励制度。关键词:质量保证,质量保证体系,成功因素,阿尔及利亚公立大学。
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Success Factors of Implementing Quality Assurance System in Public Algerian Universities from the View Point of Quality Assurance Officials
This study aimed to examine the success factors of implementing quality assurance system in public Algerian universities from the view point of quality assurance officials. To achieve this aim,  a questionnaire, as a measurement tool, was used , after verifying its psychometric properties. The study showed differences  in the quality assurance officials’ points of view concerning the appropriate policy of implementing the Quality Assurance System.   The results also revealed the participants’ approval of the majority of success factors which are considered as the basic potentials of implementing the quality assurance system very effectively. The most important factors are: stakeholders’ awareness-raising of quality culture; senior management support for the process of implementing quality assurance system; the need to bring a change in the strategic orientation of the institution in terms of its vision, mission and objectives;  supporting the establishment of effective information systems; and changing common misconceptions so as to be in line with the values required for the successful implementation of the system, and the adoption of adequate incentive system. Keywords: Quality assurance, Quality assurance system, Success factors, Public Algerian universities.
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