在KNIME分析平台中使用各种聚类算法进行客户流失预测分析

I. Franciska, B. Swaminathan
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引用次数: 7

摘要

在数据挖掘技术中,聚类是根据对象特征的相似性对对象进行分组,以提供给定用户数据的模式和知识。不同类型的聚类算法称为分区、分层和基于网格的聚类方法。这里有k-means聚类、k- medidoids聚类、Hierarchical聚类、DBSCAN聚类和Fuzzy c means聚类。聚类算法用于客户流失分析;其中一个重要的原因是,通过使用客户流失分析,增加新客户的成本要比保留现有客户的成本高得多。KNIME分析平台最初用于分析和可视化数据,后来用于创建模型,规则和数据的交互式视图。
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Churn prediction analysis using various clustering algorithms in KNIME analytics platform
In data mining techniques, Clustering is a performed by grouping objects based on similarity of its characteristics to provide patterns and knowledge of given user data. Different types of clustering algorithms called partitioning, hierarchical and grid based clustering methods. Here k-means clustering, k-medoids clustering, Hierarchical clustering, DBSCAN and Fuzzy c means clustering. Clustering algorithms are used for customer churn analysis; one of the important reasons is that the cost of increasing a new customer is much higher than retaining an existing customer by using customer churn analysis. Initially KNIME analytics platform is used to analyse and visualization of data and later it is used to create model, rules and interactive views ofdata.
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