A research model for managing end-user computing: making sense of the past decade

To date no comprehensive research model for the management of end-user computing (EUC) has been introduced to help 'make sense' of the past decade of research. The paper addresses this gap in the research by presenting a model for EUC management studies which focuses on individual-level factors. Four factors are detailed: the end user, task, tool, and end-user action. To demonstrate the utility of the research model, a sample of EUC management studies published between 1983 and 1990 in major IS journals and conference proceedings is discussed in terms of the main components of the model. The paper concludes with an assessment of the progress which has been made towards accumulating knowledge about end-user computing management.<>