马马江医院医务室药品信息服务质量结果及患者反应分析

Sulfiyanan H. Ambo Lau, H. Herman
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摘要

药师应始终为患者提供最大限度的药物信息服务,使患者在选择用药时不会犹豫。本研究针对马马江公共卫生中心门诊患者对药品信息服务质量的满意度进行了调查。本研究的目的是了解马马江公共卫生中心门诊病人对药品信息质量的满意度。本研究采用描述性研究方法。数据是通过收集问卷的回答结果得到的,问卷共10个问题,然后进行制表,然后打分,其中样本总数多达96名受访者,用李克特量表分别为:满意,相当满意,不满意。根据研究结果,可以推断,马马江公共卫生中心门诊患者对本案例中公共卫生中心工作人员药师自身提供的药品信息服务感到满意的比例为85.24%。
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The Profile of Outcome Patient Response to The Quality of Drug Information Services in Medicine Rooms at Mamajang Puskesmas
The pharmacist should always provide maximum drug information services to the patients in order that the information they got will not be hesitate with the medicine they will consume. The research has been done related to the profile of the outpatients’ satisfaction at Mamajang public health center toward the quality of drug information services. The aim of this research is to know the profile of the outpatients’ satisfaction at Mamajang public health center toward the quality of drug information. This research used descriptive method. The data were obtained by collecting the result of the answers from questionnaires with 10 questions than make tabulation, scoring then presented, where the total of samples were got as many as 96 respondents with rating scale Likert namely: satisfied, quite satisfied, not satisfied. Based on the result of the research, it can be inferred that outpatients at Mamajang public health center felt satisfied with the drug information services which is given by crew of public health center in this case on the part of pharmacist itself with percentage 85,24%.
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