Impact of Remote Working During Covid-19 Pandemic on Scrum Team: Experts View on Indonesian E-Commerce Companies Case

The Covid-19 pandemic has changed many things in our activities, including how we work. Almost all countries, including Indonesia, require remote working or working from home, including technology companies. Many technology companies use Scrum as a framework for their software development. Because of Scrum framework flexibility, organizations with different work cultures can adapt. However, the Covid-19 pandemic forced the team to work remotely and adjust to this separation situation. In this research, we want to determine how this situation influences software development activities in Scrum-based software development in Indonesia. We interview Scrum Experts in three leading e-commerce companies in Indonesia during the pandemic in 2021. Experts found no significant obstacles or impacts when running Scrum during the Covid-19 pandemic remote working. As the research result, the organization needs to consider technical and non-technical aspects to maintain the Scrum team's productivity during the Covid-19 pandemic. Based on interview and survey, as many as 37% of expert Scrum Team state that the product backlog management needs attention because most Scrum teams don't regularly manage the tasks on the product backlog item, so old tasks are drowned out with lots of new tasks added to the list. The Scrum team must also pay more attention to self-discipline to stay focused while working from home. As many as 73% of expert Scrum Team express that the Indonesian E-Commerce Companies must also provide the Scrum team with self-development initiatives to remain motivated.